Zen and the Art of HR Industry Survival
I’ve had fourteen days respite from the cacophony of noise which swirls about the heads of our glorious HR market. I haven’t picked up a trade magazine, attended a conference or drawn obvious human resources correlations using metaphorical hurricanes, presidential candidates or Michael Phelps. No press interviews. No white papers. No self-important statements predicting the rise and fall of Vendor X or Strategy Y. No table and no seat.
Like a windsurfer who can’t turn, I drifted further from the shores of the obsessive, multi-media, real-time update world of industry analysis. It wasn’t a conscious choice, but the wind kept blowing and the horizon seemed endless. This wasn’t the product of a vacation or a woodsy retreat with only pocket knife and compass. It was purely accidental. I was busy dealing with the complexities of life, work and everything that comes with it.
I share this because it was during this time of contemplation that I remembered something important. We are in the people business. Not some fluffy, eye-roll inducing, feel-good/do-good version of HR, but the true business of people. And whether we like to admit it or not, lives are impacted by the daily decisions we make as human resource professionals. Often in the throws of impersonal analysis and macro strategies, we forget the champagne of a job well done and the tears of a career suddenly ended.
I’ve heard a lot in the past few weeks by simply listening. In coffee shops, the airport, the grocery store and the conference room. Often, the sound is that of living life around work… sometimes, in spite of work. A quiet desperation where “Keep your head down” and “Stay off the radar” rue the day. This troubles me and makes me wonder whether we’re actually hearing what employees are saying, what keeps them up at night, what impacts their ability and willingness to do more than the minimum amount to get by day after day.
Don’t worry though, my natural tendency toward sarcasm will return. I’ll get back on the horse and ride around with big consultant speak and peer again into the crystal ball. But to survive in such a challenging industry as ours, it sometimes helps to pause, take stock of our collective purpose and recharge the batteries. We’re a constant dichotomy between cynicism and hope, but our collective success will require fresh eyes and a clean lens. If not for the temptation of actually making a difference, why would we torture ourselves by working in HR? Let’s keep the conversation going.




September 2nd, 2008 at 11:33 pm
Good one, Mark. It is important to step away. I learned that more than once when I was a day-to-day HR practitioner. Bring on the future conversation.
September 3rd, 2008 at 12:43 pm
Mark -
To add to your rant, I came to the realization that all the HRO and HR technology vendors I know have never held HR practitioner positions. Maybe we’d have more successful HR solutions if the HR vendors brought more people to the game who actually have had experience implementing workable HR practices.
Phil Fersht
September 3rd, 2008 at 1:46 pm
@Kari - I agree with you wholeheartedly, although sometimes its difficult to cut yourself off, regardless of how temporary it may be.
@Phil - Excellent point! This would close the gap between the theory of what should occur and the reality on the ground.